The delivery conditions at Francs-Bourgeois include several important elements:

• Delivery times: Delivery times vary depending on the destination and the delivery method chosen. Typically delivery takes between 3-10 business days, but this may vary depending on circumstances.
• Delivery costs: Costs depend on the destination, the weight of the package, and the delivery method. The exact costs are indicated when ordering.
• Order Tracking: Once the order is shipped, you will receive an email with a tracking link to track your package.
• International delivery: Francs-Bourgeois delivers to many countries. However, customs fees or taxes may apply, depending on the regulations of the destination country.
• Shipping Address: Be sure to provide an accurate address to avoid delays or delivery issues.

For more information or specific questions, contact our customer service. We would be delighted to help you
with everything related to delivery.

• France

For delivery to a relay point by Mondial Relay: from €4.50 (2 working days)
For home delivery by Colissimo, without signature: from €2.50 (72 hours) and €6 (48 hours)

• Europe

For delivery to a relay point by Mondial Relay: from €4.50 (2 working days)
For home delivery by Colissimo, without signature: from €2.50 (72 hours) and €6 (48 hours)

• Rest of the world

For home delivery by Colissimo, without signature: from €2.50 (72 hours) and €6 (48 hours)

The exchange method at Francs-Bourgeois allows you to replace an item with another, of equivalent or greater value, under certain conditions. Here's how to do it:

1. Exchange request: Contact our customer service via email or the contact form on our website to request an exchange. Please be sure to provide your order number and details of the item you wish to exchange.
2. Exchange Conditions: Item must be in original, unused condition with all original labels and packaging. Some items, such as personalized items, may not be eligible for exchange.
3. Returning the item: After receiving authorization for exchange, return the item according to the instructions provided by our customer service. You will be responsible for return shipping costs unless otherwise stated.
4. Shipping the exchanged item: Once we receive the returned item and confirm that it meets the exchange terms, we will ship the new item to the address provided.

If you have any questions or concerns regarding the exchange process, our customer service team is here to help. Contact us for any further assistance.

At Francs-Bourgeois, returns are accepted under certain conditions. Items must be returned in new, unused condition with all original tags and packaging. You have 14 days from the date of receipt to make a return. Some items, such as personalized ones, are not eligible for returns.

To return an item, first contact our customer service to obtain a return authorization. You will receive instructions on how to return the item. Be sure to package the product well to avoid damage during transportation. You will need to include your receipt or order number. Return costs are your responsibility, unless otherwise stated.

Once we have received your return and confirmed that it meets our conditions, we will process your refund. It may take 5-10 business days after receiving the returned item. The refund will be made to the same payment method used during your purchase. Note that processing times vary depending on your bank or credit card provider. If you have any additional questions regarding the return process or your refund, please do not hesitate to contact us.